Key/101 Support

Phoenix Software International Key/101 technical support is available worldwide. Use one of the many self-service options below or submit a support request.

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed Key/101 customer and do not have these credentials, you may request them here.

Email Notifications

Interested in receiving email announcements when a new Key/101 release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

CPU ID Update (PDF)

Do you need to register your initial configuration, subsequent CPU change request, or periodic (e.g. annual) CPU Configuration Report for Key/101? Licensed Key/101 customers can use this form.

Download Requests

Need to download one of the last two releases and documentation for Key/101? Do that here and a download link and encryption codes will be emailed to you.

Release Status/Corrective Service Download

Click a Key/101 release below appropriate for your operating system to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

Key/101 z/OS Releases

Key/101 z/VSE Releases

Key/101 CMS Releases

Key/101 Windows Releases

A release is stabilized four years after general availability. A generally available Key/101 release will be in one of four support statuses, the meanings of which are shown in the table below.

  Current Serviced Download Retired
Release available for download Yes No No No
New corrective service written Yes Yes No No
Corrective service available for download Yes Yes Yes No

Mainframe Hardware Support

Key/101 runs on the following IBM Z processors or the OEM equivalent:

  • IBM z15
  • IBM z14
  • IBM z13 and z13s
  • IBM zEnterprise EC12 (zEC12) and BC12 (zBC12)
  • IBM zEnterprise 196 (z196) and 114 (z114)
  • IBM System z10 Enterprise Class (z10 EC) and Business Class (z10 BC)
  • IBM System z9 Enterprise Class (z9 EC), formerly IBM System z9 109 (z9-109)
  • IBM System z9 Business Class (z9 BC)

Windows Hardware Support

Key/101 has no special hardware requirements above and beyond that of any supported Windows release.