(E)JES Support

Phoenix Software International (E)JES technical support is available worldwide. Use one of the many self-service options below or submit a support request.

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed (E)JES customer and do not have these credentials, you may request them here.

Email Notifications

Interested in receiving email announcements when a new (E)JES release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

CPU ID Update (PDF)

Do you need to register your initial configuration, subsequent CPU change request, or periodic (e.g. annual) CPU Configuration Report for (E)JES? Licensed (E)JES customers can use this form.

License Code Requests

Need a license code for renewing a recently expired system, resetting the start time after a disaster recovery event, or installing a new (E)JES release? Existing (E)JES customers with maintenance contracts may submit a request here.

NOTE: License codes come with a 7-, 14-, or 21-day grace period to allow running (E)JES in unrecognized or oversized environments for disaster recovery tests, processor maintenance, or capacity upgradesā€”or recovery from an actual disaster or emergency.

Download Requests

Need to download the latest release of (E)JES along with documentation and a license code? You can do that here.

NOTE: Product download requires login credentials. Forgot your credentials? Submit a request.

Release Status/Corrective Service Download

Click an (E)JES release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

A release is stabilized three years after general availability and no longer supported five years after general availability. A generally available (E)JES release will be in one of five support statuses, the meanings of which are shown in the table below.

  Current Serviced Diagnostic Download Retired
Release available for download Yes No No No No
New corrective service written Yes Yes No No No
Diagnostic support (i.e. dump analysis) available Yes Yes Yes No No
Corrective service available for download Yes Yes Yes Yes No

Hardware Support

(E)JES runs on the following IBM Z processors or the OEM equivalent:

  • IBM z14
  • IBM z13 and z13s
  • IBM zEnterprise EC12 (zEC12) and BC12 (zBC12)
  • IBM zEnterprise 196 (z196) and 114 (z114)
  • IBM System z10 Enterprise Class (z10 EC) and Business Class (z10 BC)
  • IBM System z9 Enterprise Class (z9 EC), formerly IBM System z9 109 (z9-109)
  • IBM System z9 Business Class (z9 BC)

(E)JES Alerts

2018 Feb 9 Possible WAIT084-4 for (E)JES Web Customers
2012 Jan 18 Potential outage after applying IBM APAR OA37420 (Updated 2012-01-24)