JES3plus Support Portal

Phoenix Software International JES3plus technical support is available worldwide. Use one of the many self-service options below, open a case, or review your cases.

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for JES3plus? Licensed JES3plus customers can use this form.

Automated Delivery Certificate

Need a user certificate for our Automated Service Delivery server so you can automatically and securely download corrective service? Request the certificate here.

Download Request

Need to download the latest release of JES3plus along with documentation and a license code? You can do that here.

Documentation

Would you like to access the online or pdf documentation for JES3plus or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new JES3plus release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

ISV Application Support

Do you need to find out if an Independent Software Vendor (ISV) application supports JES3plus? See a list here.

ISV Support Certification

Are you an ISV and want to list your products that support JES3plus on our site? You can use this form to do so.

Release Status/Corrective Service Download

Click a JES3plus release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

You can use SMP/E’s RECEIVE ORDER command to obtain service. PTFs and HOLDDATA (see HOLDDATA fix categories) will be downloaded automatically.

You can search for a specific fix by APAR, PTF, or keyword using the search field below.

A JES3plus release is assigned to the Full support tier when it becomes generally available. Typically, it is assigned to the Limited support tier three years later and to the End of Service support tier coterminous with the IBM z/OS release that was generally available at the time of GA. For a detailed explanation of the Full, Limited and End of Service support tiers, please review our Software Support Lifecycle Policy.

Some enhancements might, at PSI's option, be rolled back to the n-1 release.

JES3plus Release Support Tier Corrective Service Minimum CPC OS Support Generally Available Limited Support End of Service
V1R4 Full 23 Nov 2024 z13 z/OS 2.5–3.1 Sep 2024 Sep 2027 Sep 2028
V1R3 Full 23 Nov 2024 z13 z/OS 2.4–3.1 Sep 2023 Sep 2026 Sep 2028
V1R2 Full 23 Nov 2024 z13 z/OS 2.4–3.1 Sep 2022 Sep 2025 Sep 2026
V1R1 Limited 24 Jul 2024 z12 z/OS 2.4–2.5 Sep 2021 Sep 2024 Sep 2026
V1R0 End of Service 24 Oct 2023 z11 z/OS 2.4–2.5 Apr 2020 Sep 2023 Sep 2024