Falcon64 Support

Phoenix Software International Falcon64 technical support is available worldwide. Use one of the many self-service options below, open a technical support case, or log in to our Support Portal.

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed Falcon64 customer and do not have these credentials, you may request them here.

Email Notifications

Interested in receiving email announcements when a new Falcon64 release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Download Requests

Need to download one of the last two releases of Falcon64, documentation and/or product key? You can do that here.

Release Status

The Falcon64 releases listed below are currently available for download.

Falcon64 V10R2

Support Status: Current
Generally Available: July 2015
Supported through: TBD

Falcon64 V9R1

Support Status: Previous
Generally Available: July 2011
Supported through: TBD

System Requirements


Any hardware system capable of running a supported version of Microsoft Windows with the minimum RAM recommended for your operating system. Upgraded RAM quantity will increase imaging performance.


Novell, OS/Warp Server, Windows NT Server 4.0, Terminal Server Edition, Windows Server 2003 have all been tested for server installations that install the entire product on any network operating system that supports directory mapping to a distinct drive letter. Falcon64 uses no network dependent APIs.


A faster network card will decrease the time it takes to load images for display.

Storage Capacity

Approximately 50 MB or more on the LAN, depending on the amount of data created through data entry. Workstations connecting to the server require 10 MB for copied help files.


Capable of 1024x768 minimum. An accelerated video card provides better performance. Higher resolution and larger monitor size is preferred.


A good-quality workgroup scanner with an automatic hopper-fed document feeder that can quickly scan batches of documents. Quality is important for keying and character recognition work. If too many pages are skewed, operators spend more time correcting image faults than if they were keying from paper.