Entrypoint Support

Phoenix Software International Entrypoint technical support is available worldwide. Use one of the many self-service options below, open a technical support case, or log in to our Support Portal.

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed Entrypoint customer and do not have these credentials, you may request them here.

Email Notifications

Interested in receiving email announcements when a new Entrypoint release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

License Code Requests

Need a license code for renewing a recently expired system or installing a new Entrypoint release? Existing Entrypoint customers with maintenance contracts may submit a request here.

NOTE: License codes come with a 30-day grace period.

Download Requests

Need to download the latest release of Entrypoint along with documentation? You can do that here.

Release Status

The Entrypoint release below is currently available for download.

Entrypoint 16.0

Support Status: Current
Generally Available: June 2019
Supported through: TBD


  • 64bit Windows or 64bit Linux with systemd support (CentOS 7, Debian 8.x Jessie, or Ubuntu 15.04)
  • 64bit x86 CPU (recommended: 4–16 cores)
  • 2GB Memory (recommended: 4-8 GB RAM)


  • 64bit Windows
  • 64bit x86 CPU (recommended: 2-4 cores)
  • 2GB Memory


Entrypoint does not require an external database.

As an option, Entrypoint can be configured to use Microsoft SQL Server (version 2005 and greater) or MySQL/MariaDB.