| Phoenix Software International

Our Support Policy

Support is available via:
- 24/7/365 telephone support: +1 (310) 338‑1011. Note: Phoenix maintains 24/7/365 telephone support in case of emergency (i.e., a business-critical system is non-operational). Read details about obtaining emergency support here.
- Web support: phoenixsoftware.com/support.htm (Answered during normal business hours: 0700 – 1800 Pacific Time.)
License keys are issued annually and are required to enable Phoenix Software products to run in the customer’s licensed environment. Each year, customers in good standing will be issued a new key, which they can retrieve from the secure Phoenix Software portal.
Active customers should follow the procedures outlined in Software Support Policies and Procedures to obtain technical support via the Phoenix Software portal.
Products are compiled on an annual basis and made available to licensed customers. Each annual product release:
- Incorporates all corrective service delivered prior to the release date.
- Is certified to run under supported operating systems for which it is intended.
- Updates the service period based on the general availability date.
- Updates product and documentation copyrights to the current year.
- Includes product enhancement as applicable.
All documentation is updated annually and provided via electronic download at no charge to the customer.
Active customers qualify to receive via electronic download any corrective service of their licensed products made generally available during the period of service.
Other support policies vary by product. Please see below for more information.
Product releases follow the Software Support Lifecycle Policy.

License Request

Need a license for renewing a recently expired system or installing a new VDE release? Existing VDE customers with maintenance contracts may submit a request here.

Request License

Download Request

Need to download the latest release of VDE along with documentation? You can do that here.

Download VDE

Documentation

Would you like to access the online or pdf documentation for VDE or your other licensed products? You can do that here.

Current Release (4.75) Documentation Library

Email Notifications

Interested in receiving email announcements when a new VDE release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

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Release Status

The VDE release below is currently available for download.

VDE 4.75

Support status:	Current
Generally available:	September 2023
Software Bill of Materials:	Download JSON format SPDX Document

Viking API 4.75

Support status:	Current
Generally available:	September 2023

System Requirements

Desktop

Any hardware system capable of running a supported version of Microsoft Windows with the minimum RAM recommended for your operating system. Upgraded RAM quantity will increase imaging performance.

Server

Viking products can be installed on any network file server that can provide file services to remote Microsoft Windows-based workstations. These include Windows, Novell, and UNIX systems (using SMB protocol) among others. For thin client installations, remote users can access the server over the Internet with a CITRIX or Microsoft Remote Terminal Server.

Network

A 10 Mbit/s network is fast enough because VDE only uses the network when the program opens or closes a data file and when the journal file is flushed every few minutes.

Storage Capacity

Storage requirements are minimal for data entry batch files, which tend to be small and have a short residence time. As a guideline, assume each operator will generate 100 KB per day. Multiply this by the number of days you will keep the data files on your server to determine the storage capacity requirement.