Support

Phoenix Software International technical support is available worldwide in several ways; choose the most convenient method for you.

  • Product Support Form: Submit a question directly to our problem reporting system (available to customers with Phoenix system credentials; you will be prompted for your user ID and password).
  • Technical Support Form: Available to all customers.
  • : Send an email to Technical Support with the product name in the subject line.
  • FAX: Send detailed questions or comments to 1-310-388-0801.
  • Phone: Call 1-310-338-1011 to speak to a Technical Support representative.

Latest Releases and Corrective Service

Sign up for notices of releases and corrective service for your product.

Windows and Web Products

Product Latest Release Available Downloads Latest Date Updated
Version Date
Entrypoint i4 11 Sep 2015 11.11 30 Nov 2016
Falcon64* V10R2 Jul 2015 V10R2 & V9R1 15 Jul 2015
Key/101 V8.1 Jul 2014 8.1 & 7.1 27 Mar 2015

* With the release of V10R1, the name of Falcon32 has been changed to Falcon64, and is compatible with 32- and 64-bit Windows systems.


Products for the Mainframe Platform

To download corrective service for earlier releases, see the Product Support Matrix for the Mainframe Platform.

Product Latest Release Corrective Service
OS & Version Date Downloads Latest Date
CONDOR z/VSE 30.0
z/OS 24.0
Sep 2016
Sep 2016
z/VSE
z/OS
29 Dec 2016
CYGNET z/VSE 30.0
z/OS 24.0
Sep 2016
Sep 2016
z/VSE
z/OS
29 Dec 2016
(E)JES V5R6 Sep 2016 Download 9 Mar 2017
     (E)JES Alerts   Latest alert: 24 Jan 2012
(E)JES workstation V5R6 Sep 2016 - -
FALCON z/VSE 30.0
z/OS 24.0
Sep 2016
Sep 2016
z/VSE
z/OS
29 Dec 2016
Key/101 z/OS 8.1
z/VSE 8.1
z/VM 8.1
Jul 2014 z/OS
z/VSE
CMS
10 Jan 2014
PHX-Adders 07.1 Jul 2014 z/OS 18 Sep 2014
PHX-KeyPlus 05.1 Feb 2008 z/OS
20 Sep 2010
PHX-ODE 07.1 Jul 2014 z/OS, z/VSE
20 Sep 2010
zHISR 02.9 October 2016 z/OS 23 Nov 2016