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Data Entry Network Testing Productivity Tools Systems Management |
| Technical Support |
| Software Downloads CPU IDs |
Mainframe Product Support Matrix |
| Latest Release &
Corrective Service Information Product Discussion Groups |
(E)JES-JES Compatibility Matrix (E)JES License Code Requests |
Phoenix Software International continuously maintains and upgrades its software products to give you the most up-to-date and reliable systems possible. Updates and technical support are available worldwide by a variety of means. Choose the most convenient method for you.
- Customers with Phoenix system credentials can use the Product Support Form to submit a question directly to our problem reporting system. You will be prompted to enter your user ID and password to use this form.
- Customers without Phoenix system credentials can fill out the Technical Support Form. Be sure to select the product you are requesting support for.
- Customers needing support for KeyEntry III, VistaCapture, ImageMC++ or DocWise should click here.
- Send an email to with the PRODUCT NAME in the subject line.
- Send a fax to 1-310-337-2685 with detailed questions or comments.
- Call 1-310-338-1011 and speak to a technical support representative.
- Post your question in our discussion group
Latest Release and Corrective Service Information
Download updates, demos, examples, and corrective service from our FTP site.
| Product | Latest Release Number | Date of Release | Corrective Service Downloads | ||
| FTP Directory/ Date Uploaded |
User Group Email List (updates, corrective service bulletins) | ||||
| Auto/FT | 6.0 | 1999 | autoft/ 19 August 1996 |
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| CONDOR | VSE
24.0
z/OS 18.0 |
Aug 2007
Sep 2007 |
condor/ 22 April 2008 |
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| CYGNET | VSE 24.0
z/OS 18.0 |
Aug 2007
Sep 2007 |
cygnet/ 22 April 2008 |
N/A | |
| (E)JES | V4R5.0 | Sep 2007 | ejes/ 8 February 2008 |
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| (E)JES Workstation | V4R5.0 | Sep 2007 | ejes/ 17 January 2008 |
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| Entrypoint | 2.5.21 | Feb 2007 | Downloads | N/A | |
| Entrypoint Plus | 3.0 | Sep 2007 | Downloads | N/A | |
| FALCON | VSE 24.0
z/OS 18.0 |
Aug 2007
Sep 2007 |
falcon/ 22 April 2008 |
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| Falcon32 | V8R1 | Apr 2008 | Downloads/ 20 February 2007 |
N/A | |
| Key/101 | 8.0 | Sep 2007 | key101/ 5 October 2007 |
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| Key/101 for Windows | 8.0 | Sep 2007 | Downloads/ 24 March 2006 |
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| NetTester/1 | 3.6 | 1999 | N/A | N/A | |
| PC/FALCON | 6.0.1 | Jul 2000 | pcfalcon/ 2 December 1999 |
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| PHX-Adders | 07.0 | Apr 2008 | N/A | N/A | |
| PHX-KeyPlus | 05.0 | Feb 2008 | N/A | N/A | |
| PHX-ODE | 07.0 | Dec 2007 | Downloads 23 April 2008 |
N/A | |
| VSERV | VSE 24.0
z/OS 18.0 |
Aug 2007
Sep 2007 |
N/A | N/A | |
Automated License Code Requests for (E)JES
and the
(E)JES Workstation Component
E)JES customers with maintenance contracts may request, via the Internet, a license code with a grace period to run (E)JES or the (E)JES workstation component in an unlicensed environment for up to 21 days in order to perform a disaster recovery test, maintain or upgrade a processor, increase the capacity of an LPAR or z/VM guest, install a new software release, or recover from an actual disaster or emergency.
To receive a license code via e-mail, fill out the appropriate license code request form for (E)JES or the (E)JES workstation component. If you do not have the proper credentials, please email
and we will assign them to you.
You should receive the code approximately ten minutes after you submit this form.
CPU IDs for z/OS or VSE FALCON, CONDOR
In an effort to streamline acquisition of new CPU IDs, we have provided a printable CPU ID Request Form. You can print the document from the Phoenix Software web site, sign it, then fax it to 310-338-0801.
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