Disaster Recovery Codes
The forms listed below may be used to obtain disaster recovery codes in the event of an actual emergency or for disaster recovery testing.
Important: Disaster recovery codes for some products require login credentials. Forgot your password? Submit a request.
Customers worldwide: click a product name for the appropriate grace code/license code request form:
(E)JES (requires valid customer login credentials)
(E)JES workstation component (requires credentials; < V4R8 only)
PHX-KeyPlus (requires valid customer login credentials)
zHISR (requires valid customer login credentials)
Disaster recovery code requests are normally processed every 10 minutes. If you have any questions or do not receive your grace code in a timely manner:
- US and Canadian customers—email Technical Support or call 310-338-1011.
- All others—contact your local distributor.