(E)JES Support Portal

Phoenix Software International (E)JES technical support is available worldwide. Use one of the many self-service options below, open a case, or review your cases.

Automated Delivery Certificate

Need a user certificate for our Automated Service Delivery server so you can automatically and securely download corrective service? Request the certificate here.

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for (E)JES? Licensed (E)JES customers can use this form.

License Code Request

Need a license code for renewing a recently expired system or resetting the start time after a disaster recovery event? Existing (E)JES customers with maintenance contracts may submit a request here.

NOTE: License codes come with a 7-, 14-, or 21-day grace period to allow running (E)JES in unrecognized or oversized environments for disaster recovery tests, processor maintenance, or capacity upgrades—or recovery from an actual disaster or emergency.

Download Request

Need to download the latest release of (E)JES along with documentation and a license code? You can do that here.

Documentation

Would you like to access the online or pdf documentation for (E)JES or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new (E)JES release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Release Status/Corrective Service Download

Click an (E)JES release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

You can use SMP/E’s RECEIVE ORDER command to obtain service. PTFs and HOLDDATA (see HOLDDATA fix categories) will be downloaded automatically.

You can search for a specific fix by APAR, PTF, or keyword using the search field below (Release V6R0 or later).

An (E)JES release is assigned to the Full support tier when it becomes generally available. Typically, it is assigned to the Limited support tier three years later and to the End of Service support tier two years after that. For a detailed explanation of the Full, Limited and End of Service support tiers, please review our Software Support Lifecycle Policy.

Some enhancements might, at PSI's option, be rolled back to the n-1 release.

(E)JES Release Support Tier Corrective Service Minimum CPC OS Support CICS/TS Support Generally Available Limited Support End of Service
V6R3 Full 15 Feb 2024 z12 z/OS 2.3–3.1 5.4–6.1 Sep 2023 Sep 2026 Sep 2028
V6R2 Full 13 Jan 2024 z12 z/OS 2.3–3.1 5.3–6.1 Sep 2022 Sep 2025 Sep 2027
V6R1 Full 13 Jan 2024 z196/z114 z/OS 2.2–2.5 5.3–6.1 Sep 2021 Sep 2024 Sep 2026
V6R0 Limited 18 Sep 2023 z196/z114 z/OS 2.2–2.5 5.3–6.1 Sep 2020 Sep 2023 Sep 2025
V5R9 Limited 11 Aug 2022 z9 z/OS 2.1–2.5

z/OS 2.5 JES2 supported only with SPOOLDEF ADVANCED_FORMAT=DISABLED and without IBM APAR OA61750 applied.

z/OS 2.4 JES2 supported only with SPOOLDEF ADVANCED_FORMAT=DISABLED only.
5.3–6.1 Sep 2019 Sep 2022 Sep 2024
All earlier releases End of Service

(E)JES Alerts

2022 Apr 22 Potential Security Exposure